Customer Relationship Management (CRM)

Customer Relationship Management (CRM)

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Manfaat Training :

• Memahami konsep dan prinsip Customer Relationship Management (CRM)
• Memahami kaitan strategis CRM dengan tiga funsi binis front-liner: bagian customer service, marketing (pemasaran), penjualan (selling)
• Dapat mengembangkan dan menerapkan kunci sukses strategi pengelolaan customer
• Mampu menerapkan strategi 4-R CRM: Relationship, Retention, Referrals, Recovery
• Memahami langkah-langkah implementasi CRM ditempat kerja, beserta faktor-faktor keberhasilannya.

Materi Training :

• Hari Pertama
  • Introduction to Customer Relationship Management (CRM)
    • Mengapa ada CRM?
    • Konsep dan Prinsip CRM Secara Umum
    • Tujuan CRM
    • Model CRM
    • Konsep 4 R Dalam CRM (Relationship, Retention, Referrals, Recovery)
    • Parameter Sukses CRM
  • Fungsi Strategis CRM
    • CRM dan Customer Service Excellence
    • CRM dan Marketing Strategy (Strategi Pemasaran)
    • CRM dan Selling Strategy (Strategi Penjualan)
• • Designing dan Implementing CRM Strategic
    • Kendala dan Hambatan CRM
    • CRM Data Management
    • CRM infrastructure & Technology
    • CRM Project Planning
    • CRM Analysis
    • Implementation of CRM
    • Perfomarnce Control CRM Implementation
  • Workshop CRM

Target Peserta :

Manajer, Supervisor, Staff : Marketing, Sales, Custumer Service, CRM, dll

Team Trainer Johnson Indonesia :

• Johnson Alvonco, Ph.D
• Dra. Handayani K. CPS., CCP., CPMM., CELM., CNS., CHC., CNLPC., CGHNC., CMt., CTACT., CIBST., CT. BNSP

Tanggal Pelaksanaan :

Tempat :

Alternatif Hotel: Ciputra Hotel, Ibis Group, Hotel Oria Jakarta, Hotel Holiday Inn Jakarta wahid hasyim, hotel lainnya yang akan kami konfirmasi Alternatif kemudian

Metode Training :

• Online Training (Zoom Meeting)
• Offline Training (Di Hotel / Johnson Training Center) 

Fee Training Online :

• Online Training: Rp. 5.500.000,-/orang (2 hari 09.00-16.00)

Fee Training (Jakarta):

• Offline Training: Rp. 5.950.000,-/orang (Minimal kirimkan 3 orang running di hotel 2 hari)
• Offline Training: Rp. 5.950.000,-/orang (kirimkan 1 orang running di Johnson Training Center 1 hari)

Fee Training (Jakarta):

Rp. 5.950.000,-/ orang (Offline Training)

Private Training :

Rp. 8.000.000,-/ orang (PASTI RUNNING)

Fee Training (Luar Kota):

Rp. 12.000.000,-/ orang (PASTI RUNNING)

Rp. 8.500.000,-/ orang (kirim 1-5 peserta)

Rp. 8.000.000,-/ orang (kirim diatas 5 peserta)   

Inc : Seminar Kit, Certificate, Lunch, Snack, Souvenir

INFORMASI

Registrasi, hubungi :

Johnson Indonesia – Training Center

Nur/ Komariah/Nisa / Dinda

Telp. (021) 541 9152/ 541 7516, Hp: 0815 972 5020

E-mail:

[email protected]

[email protected]

Website:

https://www.johnson.co.id

http://www.seminarjohnson.com

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